EXCHANGE/RETURNS

EXCHANGE & REFUND POLICY

AT PACEHEF, WE ARE COMMITTED TO ENSURING YOUR COMPLETE SATISFACTION WITH EVERY PURCHASE. EACH OF OUR CREATIONS IS CRAFTED WITH PRECISION, CARE, AND A DEEP RESPECT FOR QUALITY. HOWEVER, IF FOR ANY REASON YOU ARE NOT ENTIRELY PLEASED WITH YOUR ORDER, WE OFFER A HASSLE-FREE 4-DAY EXCHANGE POLICY.

PLEASE REVIEW THE FOLLOWING TERMS AND CONDITIONS TO ENSURE A SMOOTH AND TRANSPARENT EXCHANGE EXPERIENCE.

EXCHANGE (RETURN) POLICY

ELIGIBILITY FOR EXCHANGE :

ITEMS ARE ELIGIBLE FOR EXCHANGE WITHIN 4 DAYS FROM THE DATE OF DELIVERY.

PRODUCTS MUST BE UNWORN, UNWASHED, AND IN THEIR ORIGINAL CONDITION, WITH ALL TAGS AND PACKAGING INTACT.

CERTAIN CATEGORIES, SUCH AS INTIMATE WEAR OR ITEMS MARKED AS FINAL SALE, ARE STRICTLY NON-EXCHANGEABLE. PLEASE REFER TO THE PRODUCT PAGE FOR SPECIFIC EXCLUSIONS.

EXCHANGE PROCESS :

TO INITIATE AN EXCHANGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM VIA :
WHATSAPP: +91 74285 82994
EMAIL: PACEHEF.IN@GMAIL.COM
INSTAGRAM : @PACEHEF

WE TYPICALLY RESPOND WITHIN 48 HOURS.

OPERATING HOURS: 11 AM – 6 PM (MONDAY TO SUNDAY)
EXCEPT ON PUBLIC HOLIDAYS

PLEASE INCLUDE YOUR ORDER NUMBER, CONTACT DETAILS, AND THE REASON FOR EXCHANGE.
ONCE APPROVED, OUR TEAM WILL PROVIDE DETAILED RETURN INSTRUCTIONS.

NOTE : THE RETURN SHIPPING COST WILL BE BORNE BY THE CUSTOMER UNLESS THE ITEM IS DEFECTIVE OR DAMAGED UPON ARRIVAL.

CONDITION OF EXCHANGED ITEMS

ALL EXCHANGED ITEMS MUST BE RETURNED IN NEW, UNUSED CONDITION, FREE FROM ANY DAMAGE, STAINS, OR SIGNS OF WEAR.

EXCHANGES WILL NOT BE ACCEPTED FOR REASONS RELATED TO COLOR VARIATION, SIZE PREFERENCE, OR PACKAGING PREFERENCES.

IF THE OUTER PACKAGING APPEARS DAMAGED UPON DELIVERY, KINDLY REFUSE TO ACCEPT THE SHIPMENT AND CONTACT US IMMEDIATELY.

PLEASE ENSURE THE ITEM IS SECURELY PACKED TO PREVENT ANY DAMAGE DURING TRANSIT.

EXCHANGE FEE & PROCESS TIMELINE

A FLAT FEE OF ₹199 APPLIES TO ALL EXCHANGES AND DELIVERY OF THE REPLACEMENT ITEM.

OUR EXCHANGE PROCESS INCLUDES THE FOLLOWING STAGES:

PICKUP & RETURN TRANSIT – ONCE YOUR REQUEST IS CONFIRMED, YOUR ORIGINAL PRODUCT WILL BE COLLECTED FROM YOUR ADDRESS AND SHIPPED BACK TO OUR FACILITY.

QUALITY INSPECTION – UPON RECEIPT, OUR TEAM CONDUCTS A DETAILED QUALITY CHECK TO ENSURE THE ITEM MEETS OUR EXCHANGE CRITERIA.

REPLACEMENT PROCESSING – AFTER SUCCESSFUL INSPECTION, YOUR REPLACEMENT ORDER WILL BE CONFIRMED AND MOVED INTO PRODUCTION/PROCESSING.

DISPATCH & DELIVERY – YOUR NEW ITEM WILL BE CAREFULLY REPACKAGED AND DISPATCHED UNDER THE SAME PREMIUM STANDARDS AS YOUR ORIGINAL PURCHASE.

STANDARD TIMELINE : THE COMPLETE CYCLE — FROM PICKUP TO RE-DELIVERY — MAY TAKE UP TO 30 DAYS.
THIS TIMELINE ENSURES THAT EVERY STEP, FROM LOGISTICS TO INSPECTION, IS CARRIED OUT WITH PRECISION AND CARE.

WHY IT TAKES TIME: THE 30-DAY WINDOW REFLECTS OUR DEDICATION TO MAINTAINING QUALITY CONTROL, PREVENTING ERRORS, AND ENSURING THAT YOUR REPLACEMENT PRODUCT MEETS THE HIGHEST PACEHEF STANDARDS.

THROUGHOUT THE PROCESS, OUR TEAM WILL KEEP YOU INFORMED WITH REGULAR UPDATES SO THAT YOU’RE NEVER LEFT UNCERTAIN ABOUT YOUR EXCHANGE STATUS.

CUSTOMER CARE :
WHATSAPP: +91 74285 82994
EMAIL: PACEHEF.IN@GMAIL.COM
INSTAGRAM : @PACEHEF

IMPORTANT NOTES

ALWAYS MEASURE YOUR SIZE ACCURATELY BEFORE MAKING A CHOICE — DO NOT RELY ON GUESSWORK.
PRECISE MEASUREMENTS ENSURE THE PERFECT FIT.

IF YOU PLAN TO LAYER YOUR OUTFIT, WE RECOMMEND SIZING UP FOR ADDED COMFORT.
HOWEVER, IF YOU PREFER A SNUG, FITTED LOOK, STICK TO YOUR EXACT MEASUREMENTS.

AND ONE MORE THING — PLEASE DO NOT ASK US TO GUESS OR ASSUME YOUR SIZE.
IT IS IMPOSSIBLE TO DETERMINE YOUR SIZE WITHOUT PROPER MEASUREMENTS.
TAKE A FEW MOMENTS TO MEASURE YOURSELF CORRECTLY AND CHOOSE YOUR SIZE ACCORDINGLY FOR THE BEST FIT AND EXPERIENCE.

PLEASE MEASURE YOUR SIZE CAREFULLY BEFORE PLACING AN ORDER.

PRINTED JACKETS ARE NOT ELIGIBLE FOR EXCHANGE. ONLY PLAIN, NON-PRINTED JACKETS MAY BE EXCHANGED.

FOR PRINTED ITEMS, WE STRONGLY RECOMMEND DOUBLE-CHECKING YOUR MEASUREMENTS BEFORE PURCHASE TO AVOID INCONVENIENCE.

RETURN POLICY :

AT PACEHEF, WE TAKE IMMENSE PRIDE IN THE CRAFTSMANSHIP AND QUALITY OF OUR DESIGNS. DUE TO THE MADE-TO-ORDER AND LIMITED-STOCK NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS ONCE AN ORDER HAS BEEN SUCCESSFULLY DELIVERED.

SHOULD YOU WISH TO REQUEST A DIFFERENT SIZE OR STYLE, WE WILL GLADLY ASSIST YOU THROUGH OUR EXCHANGE PROCESS, SUBJECT TO AVAILABILITY.
IF YOUR DESIRED ITEM IS OUT OF STOCK, OUR TEAM WILL WORK WITH YOU TO OFFER A SUITABLE ALTERNATIVE SOLUTION.

OUR GOAL IS TO ENSURE THAT EVERY CUSTOMER ENJOYS A FLAWLESS PACEHEF EXPERIENCE.
IF YOU HAVE ANY CONCERNS REGARDING YOUR ORDER, PLEASE REACH OUT TO US AT:
WHATSAPP: +91 74285 82994
EMAIL: PACEHEF.IN@GMAIL.COM
INSTAGRAM : @PACEHEF

OUR SUPPORT TEAM IS ALWAYS AVAILABLE TO GUIDE YOU THROUGH THE PROCESS AND RESOLVE YOUR CONCERNS PROMPTLY.